GenAI Chatbot
for Your Website and WhatsApp Business
A GenAI chatbot lets your business respond to customers instantly — on your website, on WhatsApp Business, or both — without adding to your team's workload.
Bevootech designs, builds, integrates, and launches AI chatbots for Singapore businesses. We handle the technical setup, connect it to your knowledge base and systems, and make sure the chatbot reflects your business accurately.
What a GenAI Chatbot Can Do for Your Business
Most businesses miss enquiries outside office hours, spend team time on repetitive questions, or lose leads because no one responds quickly enough. A GenAI chatbot addresses all three.
- Answer customer questions instantly, any time of day
- Qualify and capture leads before handing off to your sales team
- Guide visitors to the right product, service, or information
- Handle appointment or callback requests
- Route complex queries to the right person
- Reduce the volume of repetitive support tickets
- Provide consistent responses across channels
Website Chatbot, WhatsApp Business Chatbot, or Both
Website Chatbot
The chatbot is embedded directly on your website as a chat widget. Visitors can ask questions, get instant answers, and be guided to take the next step. It works 24/7 and can be customised to match your brand voice.
WhatsApp Business Chatbot
Your WhatsApp Business number handles incoming messages with AI-powered responses. Customers get immediate replies on the channel they already use every day. Great for sales enquiries, service updates, and follow-up conversations.
Both Channels
Many businesses benefit from running the chatbot across both their website and WhatsApp Business. We can deploy to both channels with a shared knowledge base, so responses stay consistent.
| Feature | Website chatbot | WhatsApp Business chatbot |
|---|---|---|
| Where it appears | Embedded chat widget on website | Connected to WhatsApp Business number |
| Hours | 24/7 | 24/7 |
| Human handoff | Yes | Yes |
| Lead capture | Yes | Yes |
| Media support | Text, links, buttons | Text, images, documents, links |
| Best for | Website visitors, inbound traffic | Existing contacts, inbound WhatsApp messages |
Common Use Cases
- Professional services — answer questions about your services, pricing tiers, and how to get started, so prospects get information immediately
- E-commerce and retail — help customers find products, check availability, and get answers on shipping and returns
- Healthcare and wellness — handle appointment enquiries, opening hours, and service FAQs automatically
- Property and real estate — qualify buyer and tenant enquiries before they reach your agents
- Finance and insurance — provide product information, direct enquiries, and collect contact details for follow-up
- Field service businesses — accept service requests, capture job details, and set callback expectations
How Implementation Works
1
Discovery
We meet with you to understand your business, your customers' common questions, and the outcomes you want from the chatbot. We identify the right channels, scope, and content to cover.
2
Design and build
We design the conversation flows, build the AI knowledge base using your content, and configure the chatbot for your specific business context and brand voice.
3
Integration and testing
We connect the chatbot to your website and/or WhatsApp Business account. Where needed, we integrate with your CRM, calendar, or other business systems. We run thorough testing before anything goes live.
4
Launch and support
We launch the chatbot and train your team on how to manage conversations, review chat logs, and update the knowledge base. Ongoing support is available.
Typical timeline: 3 to 6 weeks from kickoff to launch, depending on scope and integration requirements.
Integrations and Human Handoff
The chatbot can be connected to your existing business systems so conversations lead to action, not just information.
- CRM integration — captured leads flow directly into your CRM
- Calendar and booking — connect to scheduling tools
- Email notifications — alert your team
- Knowledge base — trained on your website content & FAQs
- Human handoff — routes to a human agent seamlessly
Frequently Asked Questions
What is a GenAI chatbot?
A GenAI chatbot uses generative AI to understand and respond to customer messages in natural language. Unlike older rule-based chatbots, it can handle varied phrasing, follow-up questions, and more complex enquiries without requiring you to script every possible response.
Can the chatbot be embedded on our website?
Yes. We embed the chatbot as a chat widget on your website. It can appear on all pages or specific pages, and it can be configured with your brand colours and greeting message.
Can it work with WhatsApp Business?
Yes. We connect the chatbot to your WhatsApp Business account via the WhatsApp Business API. Customers who message your WhatsApp Business number will receive automated AI responses.
How long does implementation take?
Most projects take 3 to 6 weeks from kickoff to go-live. The timeline depends on the number of channels, the volume of content to train on, and the complexity of integrations required.
Take action today! Simply fill up the form below and we will get in touch with you shortly.
Contact Us
+65 8687 8143- sales@bevootech.com
+65 8687 8143
sales@bevootech.com